# Lattice: Major incident: Admin Compensation Cycle Recommendations page showing "Something Went Wrong" error

**Summary:** Lattice reported a major incident affecting the admin Compensation Cycle Recommendations table, which showed a "Something Went Wrong" error, starting 2026-08-21 16:30 UTC. It was resolved at 2026-08-21 18:24 UTC, lasting 1 h 53 min. A fix was deployed; admins were instructed to refresh the page to see data successfully. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-21 16:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bvy0nn9hgb9f](https://stspg.io/bvy0nn9hgb9f)
- [Company: Lattice](https://rewindex.com/company/lattice.md)
- Versions: before (none: first archived) → after incident\_version:229/xx0nvldz5fp3@2606d5159a23
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Admin Compensation Cycle Recommendations page showing "Something Went Wrong" error
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-21 16:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-21 18:24 UTC
```

**6. Added: Affected components**

```diff
+ Lattice Application
```

**7. Added: Update** (investigating) · 2026-08-21 16:30 UTC

```diff
+ Lattice is currently experiencing an incident on the admin Compensation Cycle Recommendations page. The Recommendations table is showing a "Something Went Wrong" error.
```

**8. Added: Update** (identified) · 2026-08-21 17:22 UTC

```diff
+ Our team has identified the underlying root cause and and is implementing a fix to resolve the error admins see on the Compensation Cycle Recommendations page.
```

**9. Added: Update** (monitoring) · 2026-08-21 18:00 UTC

```diff
+ A fix has been deployed. Admins viewing Compensation Cycle Recommendations should refresh the page and see data successfully. We will continue monitoring for the time being.
```

**10. Added: Update** (resolved) · 2026-08-21 18:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-21 16:30 UTC | Major incident: Admin Compensation Cycle Recommendations page showing "Something Went Wrong" error (this change) | outage |

All Lattice changes: [timeline](https://rewindex.com/company/lattice/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i30a71d89c8567b · Markdown: https://rewindex.com/change/i30a71d89c8567b.md · JSON: https://rewindex.com/api/v1/changes/i30a71d89c8567b · Generated 2026-10-18T01:30:33.817Z