# SentinelOne: Major incident: [NA1] Partial Service Disruption

**Summary:** SentinelOne reported a major partial service disruption affecting Singularity Operations Center and Management Console - USA (NA1), with intermittent connectivity issues. It started at 2026-01-29 18:08 UTC and was resolved at 2026-01-29 21:15 UTC, lasting 3 h 7 min. SentinelOne applied a fix and confirmed all services were fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-01-29 18:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rbx721vwt9xf](https://stspg.io/rbx721vwt9xf)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)
- Versions: before (none: first archived) → after incident\_version:317/dqlng2gyct9n@81326b58bff7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [NA1] Partial Service Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-29 18:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-29 21:15 UTC
```

**6. Added: Affected components**

```diff
+ Singularity Operations Center and Management Console - USA (NA1), USA (NA1)
```

**7. Added: Update** (identified) · 2026-01-29 18:08 UTC

```diff
+ The underlying issue has been identified and a fix has been implemented.  We will continue to observe for any further issues and will keep you updated on progress. We appreciate your patience as we resolve the incident.
```

**8. Added: Update** (monitoring) · 2026-01-29 19:56 UTC

```diff
+ A fix has been applied and we are closely monitoring system performance to ensure stability. You may experience intermittent connectivity issues while the situation continues to improve. We will observe for any further issues and will keep you updated on progress.
```

**9. Added: Update** (resolved) · 2026-01-29 21:15 UTC

```diff
+ All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-29 18:08 UTC | Major incident: \[NA1\] Partial Service Disruption (this change) | degradation |

All SentinelOne changes: [timeline](https://rewindex.com/company/sentinelone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2fb4e1e5cbe3f2 · Markdown: https://rewindex.com/change/i2fb4e1e5cbe3f2.md · JSON: https://rewindex.com/api/v1/changes/i2fb4e1e5cbe3f2 · Generated 2026-10-18T01:29:44.037Z