# JFrog: Major incident: JFrog services intermittent degradation affecting a subset of customers in AWS US West 2 region

**Summary:** JFrog reported major intermittent service disruptions affecting a subset of customers in AWS US West 2 (Oregon), starting 2025-01-13 18:34 UTC and resolved 2025-01-13 20:15 UTC, lasting 1 h 40 min. Affected components included Artifactory, Distribution, Pipelines, security services, Webhook and Web UI; JFrog reported implementing a fix at 19:52 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-01-13 18:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gjby5y23d9yp](https://stspg.io/gjby5y23d9yp)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/mw6g7q8hw22f@30a5e341c6ed
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog services intermittent degradation affecting a subset of customers in AWS US West 2 region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-13 18:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-13 20:15 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, Distribution, Pipelines, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray, US - West2 (Oregon) - AWS - Artifactory, US - West2 (Oregon) - AWS - Distribution, US - West2 (Oregon) - AWS - Pipelines, US - West2 (Oregon) - AWS - Security - Catalog, US - West2 (Oregon) - AWS - Security - Curation, US - West2 (Oregon) - AWS - Security - JAS, US - West2 (Oregon) - AWS - Security - Runtime, US - West2 (Oregon) - AWS - Security - Xray, US - West2 (Oregon) - AWS - Webhook, US - West2 (Oregon) - AWS - Web UI, Webhook, Web UI
```

**7. Added: Update** (investigating) · 2025-01-13 18:34 UTC

```diff
+ A subset of customers in AWS US West 2 have experienced intermittent disruptions.
```

**8. Added: Update** (monitoring) · 2025-01-13 19:52 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-01-13 20:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-13 18:34 UTC | Major incident: JFrog services intermittent degradation affecting a subset of customers in AWS US West 2 region (this change) | degradation |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2f318e20769dbb · Markdown: https://rewindex.com/change/i2f318e20769dbb.md · JSON: https://rewindex.com/api/v1/changes/i2f318e20769dbb · Generated 2026-10-18T02:54:50.195Z