# MessageBird (Bird): Major incident: Intermittent issues installing WhatsApp channels

**Summary:** MessageBird reported a major incident preventing some customers from installing WhatsApp channels with pre-verified numbers across Channels and CRM - Channels in Asia (India), Europe and US (West). It began 2025-11-24 11:47 UTC and lasted 47 h 25 min, resolving at 2025-11-26 11:12 UTC after deploying a workaround for sign-up flow issues Meta identified on its end. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-11-24 11:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7wdwtpd3zjwb](https://stspg.io/7wdwtpd3zjwb)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)
- Versions: before (none: first archived) → after incident\_version:122/d63rjqnbzyj5@4b9803dfd385
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent issues installing WhatsApp channels
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-24 11:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-26 11:12 UTC
```

**6. Added: Affected components**

```diff
+ Channels - Asia (India), Channels - Europe, Channels - US (West), CRM - Channels - Asia (India), CRM - Channels - Europe, CRM - Channels - US (West)
```

**7. Added: Update** (investigating) · 2025-11-24 11:47 UTC

```diff
+ We are investigating issues preventing some customers from installing WhatsApp channels.
```

**8. Added: Update** (identified) · 2025-11-24 12:36 UTC

```diff
+ We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.
```

**9. Added: Update** (identified) · 2025-11-24 17:43 UTC

```diff
+ Meta's engineering team has been engaged for investigations.
```

**10. Added: Update** (identified) · 2025-11-25 09:30 UTC

```diff
+ We are continuing investigations alongside Meta engineering teams.
```

**11. Added: Update** (identified) · 2025-11-26 09:25 UTC

```diff
+ We are continuing investigations.
```

**12. Added: Update** (identified) · 2025-11-26 10:18 UTC

```diff
+ Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.
```

**13. Added: Update** (resolved) · 2025-11-26 11:12 UTC

```diff
+ We have deployed the proposed workaround and full service functionality has been restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-24 11:47 UTC | Major incident: Intermittent issues installing WhatsApp channels (this change) | degradation |

All MessageBird (Bird) changes: [timeline](https://rewindex.com/company/messagebird-bird/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2ea4e47b95bc2b · Markdown: https://rewindex.com/change/i2ea4e47b95bc2b.md · JSON: https://rewindex.com/api/v1/changes/i2ea4e47b95bc2b · Generated 2026-10-18T03:21:26.771Z