# Retool: Major incident: Motherduck Resource disabled for investigation

**Summary:** Retool disabled the Motherduck resource, affecting Resource Queries, in a major outage starting 2026-05-08 19:06 UTC and lasting 13 h 36 min. Retool identified and fixed a caching issue, restored the integration, and marked the incident resolved at 2026-05-09 08:43 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-08 19:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wb6vq2dc3zrw](https://stspg.io/wb6vq2dc3zrw)
- [Company: Retool](https://rewindex.com/company/retool.md)
- Versions: before (none: first archived) → after incident\_version:204/jb11d78k3672@e1c17b47b98c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Motherduck Resource disabled for investigation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 19:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-09 08:43 UTC
```

**6. Added: Affected components**

```diff
+ Resource Queries
```

**7. Added: Update** (investigating) · 2026-05-08 19:06 UTC

```diff
+ We are currently investigating issues with the Motherduck resource and are disabling it as the investigation is ongoing.
```

**8. Added: Update** (resolved) · 2026-05-09 08:43 UTC

```diff
+ MotherDuck is fully operational again. We identified and fixed a caching issue that required us to temporarily disable the integration. Access has been restored as of May 8, 2026. We apologize for the disruption.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 19:06 UTC | Major incident: Motherduck Resource disabled for investigation (this change) | outage |

All Retool changes: [timeline](https://rewindex.com/company/retool/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2e9570f7f568ec · Markdown: https://rewindex.com/change/i2e9570f7f568ec.md · JSON: https://rewindex.com/api/v1/changes/i2e9570f7f568ec · Generated 2026-10-18T02:54:42.611Z