# WorkOS: Major incident: Email delivery delays

**Summary:** WorkOS reported major email delivery delays affecting AuthKit, Core Services - AuthKit, Dashboard, and Supporting Services - Dashboard. The incident started at 2026-07-16 12:06 UTC and was resolved at 2026-07-16 12:21 UTC, lasting 15 min; WorkOS identified and resolved the issue but did not specify the cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-16 12:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x9csvzxrnb1b](https://stspg.io/x9csvzxrnb1b)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/9ctcswdgc1x0@996256bb3f34
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Email delivery delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-16 12:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-16 12:21 UTC
```

**6. Added: Affected components**

```diff
+ AuthKit, Core Services - AuthKit, Dashboard, Supporting Services - Dashboard
```

**7. Added: Update** (investigating) · 2026-07-16 12:06 UTC

```diff
+ We're seeing delays in email delivery. Our team is investigating. We will share an update as soon as possible.
```

**8. Added: Update** (identified) · 2026-07-16 12:18 UTC

```diff
+ We've identified the issue causing email delays. We are working to mitigate the issue.
```

**9. Added: Update** (resolved) · 2026-07-16 12:21 UTC

```diff
+ We've resolved the issue with email delivery delays.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-16 12:06 UTC | Major incident: Email delivery delays (this change) | degradation |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2e5728d807c9ed · Markdown: https://rewindex.com/change/i2e5728d807c9ed.md · JSON: https://rewindex.com/api/v1/changes/i2e5728d807c9ed · Generated 2026-10-18T03:55:43.156Z