# LogRocket: Major incident: Data Processing Delay

**Summary:** LogRocket reported a major data processing delay affecting Alerts, Issues, and Metrics, starting 2021-12-02 19:20 UTC and resolved 2021-12-03 04:13 UTC after 8 h 53 min. The vendor identified an issue with one of its data stores but did not specify a fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-12-02 19:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s64xmrcgdjkl](https://stspg.io/s64xmrcgdjkl)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)
- Versions: before (none: first archived) → after incident\_version:54/wscpm03pcpp2@324038ddb818
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data Processing Delay
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-12-02 19:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-12-03 04:13 UTC
```

**6. Added: Affected components**

```diff
+ Alerts, Issues, Metrics
```

**7. Added: Update** (identified) · 2021-12-02 19:20 UTC

```diff
+ We are investigating an issue with one of our data stores. This is a high-priority issue as we work to resolve the delays impacting Issues, Metrics and Alerts.
```

**8. Added: Update** (resolved) · 2021-12-03 04:13 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-12-02 19:20 UTC | Major incident: Data Processing Delay (this change) | degradation |

All LogRocket changes: [timeline](https://rewindex.com/company/logrocket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2e40a6a3319d11 · Markdown: https://rewindex.com/change/i2e40a6a3319d11.md · JSON: https://rewindex.com/api/v1/changes/i2e40a6a3319d11 · Generated 2026-10-18T02:29:25.392Z