# Sanity: Major incident: Content Agent and Canvas elevated error rate

**Summary:** Sanity reported a major incident affecting Content Agent and Canvas: elevated error rates caused some requests to fail, though retries sometimes succeeded. It started at 2026-01-21 14:53 UTC and was resolved at 2026-01-21 15:33 UTC, lasting 40 min. The upstream AI provider implemented a fix and recovered, returning error rates to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-21 14:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/p2khr0jmdyyy](https://stspg.io/p2khr0jmdyyy)
- [Company: Sanity](https://rewindex.com/company/sanity.md)
- Versions: before (none: first archived) → after incident\_version:206/1lq631s5c5g3@3cce4a10ce7e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Content Agent and Canvas elevated error rate
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-21 14:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-21 15:33 UTC
```

**6. Added: Affected components**

```diff
+ Canvas, Content Agent
```

**7. Added: Update** (investigating) · 2026-01-21 14:53 UTC

```diff
+ We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
```

**8. Added: Update** (investigating) · 2026-01-21 14:59 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-01-21 15:00 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2026-01-21 15:06 UTC

```diff
+ The issue in our upstream AI provider has been identified and a fix is being implemented.
```

**11. Added: Update** (monitoring) · 2026-01-21 15:31 UTC

```diff
+ A fix has been implemented at provider level and we are monitoring the results.
```

**12. Added: Update** (resolved) · 2026-01-21 15:33 UTC

```diff
+ This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-21 14:53 UTC | Major incident: Content Agent and Canvas elevated error rate (this change) | outage |

All Sanity changes: [timeline](https://rewindex.com/company/sanity/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2e0c93e340017e · Markdown: https://rewindex.com/change/i2e0c93e340017e.md · JSON: https://rewindex.com/api/v1/changes/i2e0c93e340017e · Generated 2026-10-18T02:31:39.321Z