# Lattice: Critical incident: Issue with upstream provider

**Summary:** Lattice reported a critical outage of the Lattice Application caused by an upstream Cloudflare issue, starting at 2025-12-05 09:16 UTC and resolved at 2025-12-05 09:30 UTC (13 min). Cloudflare reported implementing a fix, and Lattice confirmed the application was loading successfully. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-05 09:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1dh66j0j04np](https://stspg.io/1dh66j0j04np)
- [Company: Lattice](https://rewindex.com/company/lattice.md)
- Versions: before (none: first archived) → after incident\_version:229/f1jnt81fz7dt@ed1606701018
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with upstream provider
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 09:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 09:30 UTC
```

**6. Added: Affected components**

```diff
+ Lattice Application
```

**7. Added: Update** (investigating) · 2025-12-05 09:16 UTC

```diff
+ An issue with an upstream provider, Cloudflare, is causing an outage of the Lattice platform. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.
```

**8. Added: Update** (resolved) · 2025-12-05 09:30 UTC

```diff
+ Cloudflare is reporting that a fix has been implemented and the issue has been resolved, and we're seeing the Lattice application load successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 09:16 UTC | Critical incident: Issue with upstream provider (this change) | outage |

All Lattice changes: [timeline](https://rewindex.com/company/lattice/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2d81db4e0d6ab1 · Markdown: https://rewindex.com/change/i2d81db4e0d6ab1.md · JSON: https://rewindex.com/api/v1/changes/i2d81db4e0d6ab1 · Generated 2026-10-18T02:29:23.968Z