# Substack: Major incident: Elevated Error Rates

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-13 16:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/91pb7l36ltyt](https://stspg.io/91pb7l36ltyt)
- [Company: Substack](https://rewindex.com/company/substack.md)
- Versions: before (none: first archived) → after incident\_version:261/nm689sn40ldv@4aa162c85790
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Error Rates
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-13 16:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-13 16:50 UTC
```

**6. Added: Affected components**

```diff
+ Custom domains, Email delivery, Push Notifications, Subscription invoice processing, Substack.com, Substack publications, Writer dashboards
```

**7. Added: Update** (monitoring) · 2024-12-13 16:21 UTC

```diff
+ We are experiencing an outage, but we are recovering.
```

**8. Added: Update** (identified) · 2024-12-13 16:25 UTC

```diff
+ We are currently experiencing an elevated error rate to Substack web sites and through our mobile application, but are seeing recovery. We are continuing to work toward mitigation.
```

**9. Added: Update** (monitoring) · 2024-12-13 16:28 UTC

```diff
+ Substack services are fully available. We are continuing to monitor.
```

**10. Added: Update** (resolved) · 2024-12-13 16:50 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-13 16:21 UTC | Major incident: Elevated Error Rates (this change) | outage |

All Substack changes: [timeline](https://rewindex.com/company/substack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2d80689a8945b3 · Markdown: https://rewindex.com/change/i2d80689a8945b3.md · JSON: https://rewindex.com/api/v1/changes/i2d80689a8945b3 · Generated 2026-10-18T00:37:38.839Z