# Dialpad: Major incident: Some customers may be experiencing issues making or receiving calls.

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-20 01:44 UTC · Detected: 2026-10-20 01:53 UTC
- [Source: https://stspg.io/fv5nb78jf4zn](https://stspg.io/fv5nb78jf4zn)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)
- Versions: before (none: first archived) → after incident\_version:121/dc53p1xfjqs2@9d3c66a67871
- Change 1 of 8 for this incident

Incident page (full timeline): [Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/company/dialpad/incidents/dc53p1xfjqs2.md)
## What changed

**1. Added: Title**

```diff
+ Some customers may be experiencing issues making or receiving calls.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-20 01:44 UTC
```

**5. Added: Affected components**

```diff
+ Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
```

**6. Added: Update** (investigating) · 2026-10-20 01:44 UTC

```diff
+ We are investigating a potential outage for some customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 01:44 UTC | Major incident: Some customers may be experiencing issues making or receiving calls. (this change) | major |
| 2026-10-20 02:23 UTC | [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/rf8aa01b111ca6c.md) |  |
| 2026-10-20 02:53 UTC | [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/rddf6de023cc20f.md) |  |
| 2026-10-20 03:23 UTC | [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r990da949ec201d.md) |  |
| 2026-10-20 03:53 UTC | [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r73e591e4126857.md) |  |
| 2026-10-20 04:23 UTC | [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r059e1ac4662515.md) |  |
| 2026-10-20 05:03 UTC | [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r833f03835912cb.md) |  |
| 2026-10-20 05:23 UTC | [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/rc5839f1befb0bf.md) |  |

Next: [change](https://rewindex.com/change/rf8aa01b111ca6c.md) · All Dialpad changes: [timeline](https://rewindex.com/company/dialpad/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2d5f2ab1070413 · Markdown: https://rewindex.com/change/i2d5f2ab1070413.md · JSON: https://rewindex.com/api/v1/changes/i2d5f2ab1070413 · Generated 2026-10-20T05:26:37.280Z