# Rootly: Critical incident: Slack Outage (3rd Party) Impacting Rootly Slack App

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-02-26 16:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/40dp6l86s2k1](https://stspg.io/40dp6l86s2k1)
- [Company: Rootly](https://rewindex.com/company/rootly.md)
- Versions: before (none: first archived) → after incident\_version:287/08s12zlv3n16@8291162938ff
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Slack Outage (3rd Party) Impacting Rootly Slack App
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-26 16:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-26 20:42 UTC
```

**6. Added: Affected components**

```diff
+ Rootly Slack App, Slack App
```

**7. Added: Update** (identified) · 2025-02-26 16:06 UTC

```diff
+ Slack is running into an incident that is impacting /slash commands (e.g. /rootly new) and messaging capabilities https://slack-status.com/2025-02/1b757d1d0f444c34. This means button interactions and messages are delayed or will fail completely. Some users have also reported being unable to load Slack completely. Rootly On-Call and Web Platform remain unaffected.
```

**8. Added: Update** (identified) · 2025-02-26 16:57 UTC

```diff
+ Latency and failure rates from Slack remain quite high still https://slack-status.com/2025-02/1b757d1d0f444c34.
```

**9. Added: Update** (identified) · 2025-02-26 17:04 UTC

```diff
+ Our engineering team is continuing to monitor closely. We've pushed a few changes to modify our retry logic despite Slack API reporting an outage. We are continuing to look for alternative methods. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.
```

**10. Added: Update** (resolved) · 2025-02-26 20:42 UTC

```diff
+ Error rates have come down significantly. Scattered delays when creating channels. The /rootly command is now working as intended. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-26 16:06 UTC | Critical incident: Slack Outage (3rd Party) Impacting Rootly Slack App (this change) | outage |

All Rootly changes: [timeline](https://rewindex.com/company/rootly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2d068ef7eee9bb · Markdown: https://rewindex.com/change/i2d068ef7eee9bb.md · JSON: https://rewindex.com/api/v1/changes/i2d068ef7eee9bb · Generated 2026-10-18T00:37:42.751Z