# Vapi: Critical incident: Dashboard is unavailable

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-10-16 14:12 UTC · Detected: 2026-10-19 17:03 UTC
- Source: n/a
- [Company: Vapi](https://rewindex.com/company/vapi.md)
- Versions: before (none: first archived) → after incident\_version:667/1092161@f1b50b8b1fb7
- Change 1 of 1 for this incident

Incident page (full timeline): [Dashboard is unavailable](https://rewindex.com/company/vapi/incidents/1092161.md)
## What changed

**1. Added: Title**

```diff
+ Dashboard is unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-16 14:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-16 15:01 UTC
```

**6. Added: Update** (downtime) · 2026-10-16 14:12 UTC

```diff
+ Vapi dashboard is currently not loading. We are investigating the incident and affected services. 
```

**7. Added: Update** (downtime) · 2026-10-16 14:35 UTC

```diff
+ We have identified the impact is specific to API on Daily. Call creation is a separate service which is not impacted.
```

**8. Added: Update** (degraded) · 2026-10-16 14:41 UTC

```diff
+ We've found the root cause and starting to see recovery. Daily API success rate is increasing and dashboard is loading. We will continue to monitor.
```

**9. Added: Update** (resolved) · 2026-10-16 15:01 UTC

```diff
+ The issue is resolved and all services have returned to normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 14:12 UTC | Critical incident: Dashboard is unavailable (this change) | critical |

All Vapi changes: [timeline](https://rewindex.com/company/vapi/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2caf6e11a36c67 · Markdown: https://rewindex.com/change/i2caf6e11a36c67.md · JSON: https://rewindex.com/api/v1/changes/i2caf6e11a36c67 · Generated 2026-10-19T21:43:50.156Z