# Gorgias: Major incident: [VOICE] High error rate on /integrations/phone/call/transfer/

> Major incident: [VOICE] High error rate on /integrations/phone/call/transfer/. Detected 2026-11-09 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i2c547e255dab56
Last updated: 2026-11-09T17:03:53Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-09 17:00 UTC · Detected: 2026-11-09 17:03 UTC
- [Source: https://status.gorgias.com/incidents/4x66428fd5rg](https://status.gorgias.com/incidents/4x66428fd5rg)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/4x66428fd5rg@26fa8743c0a4
- Change 1 of 3 for this incident

Incident page (full timeline): [\[VOICE\] High error rate on /integrations/phone/call/transfer/](https://rewindex.com/company/gorgias/incidents/4x66428fd5rg.md)
## What changed

**1. Added: Title**

```diff
+ [VOICE] High error rate on /integrations/phone/call/transfer/
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-11-09 17:00 UTC
```

**5. Added: Update** (identified) · 2026-11-09 17:00 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 17:00 UTC | Major incident: \[VOICE\] High error rate on /integrations/phone/call/transfer/ (this change) | outage |
| 2026-11-09 17:33 UTC | [Incident updated: Calls are not getting through and and carrier is not able to connect the call.](https://rewindex.com/change/r245d0e2824868a.md) | Normal progress |
| 2026-11-09 18:03 UTC | [Incident updated: Calls are not getting through and and carrier is not able to connect the call.](https://rewindex.com/change/r2e659672e33f0a.md) | Normal progress |

Next: [change](https://rewindex.com/change/r245d0e2824868a.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: [VOICE] High error rate on /integrations/phone/call/transfer/ on Gorgias’s status page, changed 2026-11-09 17:00 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/i2c547e255dab56
- Citation: Gorgias, “Major incident: [VOICE] High error rate on /integrations/phone/call/transfer/” (2026-11-09 17:00 UTC). Archived by Rewindex: https://rewindex.com/change/i2c547e255dab56 (CC BY 4.0).
- Markdown link: `[Gorgias: Major incident: VOICE High error rate on /integrations/phone/call/transfer/ (2026-11-09)](https://rewindex.com/change/i2c547e255dab56)`


---
Canonical: https://rewindex.com/change/i2c547e255dab56 · Markdown: https://rewindex.com/change/i2c547e255dab56.md · JSON: https://rewindex.com/api/v1/changes/i2c547e255dab56 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:58:49.377Z