# Gusto: Major incident: Users are experiencing site slowness

**Summary:** Gusto reported major site slowness affecting API, Payroll, Benefits, and HR starting at 2023-05-04 22:33 UTC. The incident lasted 12 min and was resolved at 2023-05-04 22:45 UTC; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-05-04 22:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1fk7hcmn937t](https://stspg.io/1fk7hcmn937t)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/bgfhsvdx9wyy@2c52199699d8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users are experiencing site slowness
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-05-04 22:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-05-04 22:45 UTC
```

**6. Added: Affected components**

```diff
+ API, Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2023-05-04 22:33 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2023-05-04 22:45 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-05-04 22:33 UTC | Major incident: Users are experiencing site slowness (this change) | degradation |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2bb4725bd2c0b6 · Markdown: https://rewindex.com/change/i2bb4725bd2c0b6.md · JSON: https://rewindex.com/api/v1/changes/i2bb4725bd2c0b6 · Generated 2026-10-18T02:54:37.448Z