# Dynatrace: Critical incident: Support Portal Access Disruption

> Critical incident: Support Portal Access Disruption. Detected 2026-11-13 by Rewindex: what changed on Dynatrace’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i2b83ba78088de8
Last updated: 2026-11-13T21:43:37Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-11-13 21:37 UTC · Detected: 2026-11-13 21:43 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6af783192de8e70443a0607b](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6af783192de8e70443a0607b)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before (none: first archived) → after incident\_version:275/6af783192de8e70443a0607b@18ed31c794da
- Change 1 of 2 for this incident

Incident page (full timeline): [Support Portal Access Disruption](https://rewindex.com/company/dynatrace/incidents/6af783192de8e70443a0607b.md)
## What changed

**1. Added: Title**

```diff
+ Support Portal Access Disruption
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-13 21:37 UTC
```

**5. Added: Affected components**

```diff
+ Dynatrace ecosystem services
```

**6. Added: Update** (investigating) · 2026-11-13 21:37 UTC

```diff
+ We are investigating an issue affecting access to the Dynatrace Support Portal, including education and community resources, for a limited number of customers. Affected users may be unable to sign in. Customers who need help can call Dynatrace Support at 1-844-900-DYNA (3962) We will provide our next update within two hours, or sooner as meaningful progress is made.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-13 21:37 UTC | Critical incident: Support Portal Access Disruption (this change) | critical |
| 2026-11-13 23:43 UTC | [Incident updated: Support Portal Access Disruption](https://rewindex.com/change/r4961337a58a766.md) |  |

Next: [change](https://rewindex.com/change/r4961337a58a766.md) · All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Support Portal Access Disruption on Dynatrace’s status page, changed 2026-11-13 21:37 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/i2b83ba78088de8
- Citation: Dynatrace, “Critical incident: Support Portal Access Disruption” (2026-11-13 21:37 UTC). Archived by Rewindex: https://rewindex.com/change/i2b83ba78088de8 (CC BY 4.0).
- Markdown link: `[Dynatrace: Critical incident: Support Portal Access Disruption (2026-11-13)](https://rewindex.com/change/i2b83ba78088de8)`


---
Canonical: https://rewindex.com/change/i2b83ba78088de8 · Markdown: https://rewindex.com/change/i2b83ba78088de8.md · JSON: https://rewindex.com/api/v1/changes/i2b83ba78088de8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:28:10.002Z