# Speechmatics: Major incident: Batch SaaS and Portal - Partial Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-07-30 12:43 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/y8304x84v65z](https://stspg.io/y8304x84v65z)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/wprgzxsn13py@be5f8a05346c
- Change 1 of 1 for this incident

Incident page (full timeline): [Batch SaaS and Portal - Partial Outage](https://rewindex.com/company/speechmatics/incidents/wprgzxsn13py.md)
## What changed

**1. Added: Title**

```diff
+ Batch SaaS and Portal - Partial Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-30 12:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-30 21:36 UTC
```

**6. Added: Affected components**

```diff
+ Batch SaaS - EU1, Batch SaaS - EU2, Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU2, Portal (portal.speechmatics.com), portal.speechmatics.com
```

**7. Added: Update** (investigating) · 2024-07-30 12:43 UTC

```diff
+ We’re currently experiencing a partial outage when attempting to access our Batch SaaS or visit portal.speechmatics.com. Customers may see delays.  Our team is currently working to restore normal performance levels.  We apologise for any inconvenience.
```

**8. Added: Update** (identified) · 2024-07-30 13:07 UTC

```diff
+ We have identified the issue as being related to our 3rd-party cloud provider. We are continuing to monitor the incident. We apologise for any inconvenience.
```

**9. Added: Update** (monitoring) · 2024-07-30 15:15 UTC

```diff
+ The Portal and Batch SaaS outage has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
```

**10. Added: Update** (monitoring) · 2024-07-30 15:15 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2024-07-30 21:36 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-30 12:43 UTC | Major incident: Batch SaaS and Portal - Partial Outage (this change) | major |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2b55031406d0c9 · Markdown: https://rewindex.com/change/i2b55031406d0c9.md · JSON: https://rewindex.com/api/v1/changes/i2b55031406d0c9 · Generated 2026-10-19T21:43:49.642Z