# Synthesia: Major incident: Share Page Videos Not Showing

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-02-05 15:22 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/pggv00lrszlg](https://stspg.io/pggv00lrszlg)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/l5tyvxnptkw5@4b823db637a0
- Change 1 of 1 for this incident

Incident page (full timeline): [Share Page Videos Not Showing](https://rewindex.com/company/synthesia/incidents/l5tyvxnptkw5.md)
## What changed

**1. Added: Title**

```diff
+ Share Page Videos Not Showing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-05 15:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-05 15:53 UTC
```

**6. Added: Affected components**

```diff
+ Video Sharing
```

**7. Added: Update** (identified) · 2025-02-05 15:22 UTC

```diff
+ We are currently aware of an issue where videos shared via the share page will not appear. Our engineering team have identified the issue and are implementing a fix.
```

**8. Added: Update** (identified) · 2025-02-05 15:30 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2025-02-05 15:40 UTC

```diff
+ A fix has been implemented and videos should be viewable now. We are monitoring the issue closely.
```

**10. Added: Update** (resolved) · 2025-02-05 15:53 UTC

```diff
+ This issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-05 15:22 UTC | Major incident: Share Page Videos Not Showing (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2b425a1349af8f · Markdown: https://rewindex.com/change/i2b425a1349af8f.md · JSON: https://rewindex.com/api/v1/changes/i2b425a1349af8f · Generated 2026-10-19T21:44:34.258Z