# Descript: Major incident: Transcription jobs failing

**Summary:** Descript reported a major outage in its transcription pipeline: transcription jobs could become stuck or fail. The incident started at 2026-09-29 18:12 UTC and was resolved at 2026-09-29 20:30 UTC, lasting 2 h 17 min; Descript reported restoring functionality but did not specify the underlying cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-29 18:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.descript.com/incidents/01M3Q5VPNYW3EB3YK8EVS5PVMS](https://status.descript.com/incidents/01M3Q5VPNYW3EB3YK8EVS5PVMS)
- [Company: Descript](https://rewindex.com/company/descript.md)
- Versions: before (none: first archived) → after incident\_version:13/01M3Q5VPNYW3EB3YK8EVS5PVMS@95eb381a57d9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Transcription jobs failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-29 18:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-29 20:30 UTC
```

**6. Added: Update** (investigating) · 2026-09-29 18:12 UTC

```diff
+ We have detected a problem with our transcription pipeline, and we are currently investigating. Currently, transcription jobs may be stuck or failing.
```

**7. Added: Update** (monitoring) · 2026-09-29 18:39 UTC

```diff
+ Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
```

**8. Added: Update** (resolved) · 2026-09-29 19:05 UTC

```diff
+ This issue is now resolved.
```

**9. Added: Update** (identified) · 2026-09-29 19:24 UTC

```diff
+ We have identified the underlying issue and are working to restore functionality.
```

**10. Added: Update** (monitoring) · 2026-09-29 19:49 UTC

```diff
+ Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
```

**11. Added: Update** (resolved) · 2026-09-29 20:30 UTC

```diff
+ This issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-29 18:12 UTC | Major incident: Transcription jobs failing (this change) | outage |

All Descript changes: [timeline](https://rewindex.com/company/descript/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2ab4733705b8a1 · Markdown: https://rewindex.com/change/i2ab4733705b8a1.md · JSON: https://rewindex.com/api/v1/changes/i2ab4733705b8a1 · Generated 2026-10-18T02:28:19.118Z