# Postman: Critical incident: Several Postman services and features are degraded or not accessible

**Summary:** Postman reported a critical outage and degradation affecting Login, Monitors, and Platform on Browser and Desktop, caused by degraded internal identity services. The incident ran from 2023-06-23 04:58 UTC to 2023-06-23 08:07 UTC (3 h 9 min); all services returned to normal operating ranges before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-06-23 04:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/14ypzryxt7gj](https://stspg.io/14ypzryxt7gj)
- [Company: Postman](https://rewindex.com/company/postman.md)
- Versions: before (none: first archived) → after incident\_version:199/8cy9383lb03q@9ebc9a845371
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Several Postman services and features are degraded or not accessible
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-23 04:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-23 08:07 UTC
```

**6. Added: Affected components**

```diff
+ Postman Login, Postman Monitors, Postman Platform on Browser, Postman Platform on Desktop
```

**7. Added: Update** (investigating) · 2023-06-23 04:58 UTC

```diff
+ We are investigating degradation and outage of several Postman services
```

**8. Added: Update** (identified) · 2023-06-23 05:23 UTC

```diff
+ Our internal identity services are degraded which is causing further degradation of several Postman services. We are working on restoring the affecting services.
```

**9. Added: Update** (identified) · 2023-06-23 05:55 UTC

```diff
+ We are working on restoring the affecting services.
```

**10. Added: Update** (identified) · 2023-06-23 06:51 UTC

```diff
+ Our core identity services are recovering and services powering workspaces, collection, environments are starting to recover. We are monitoring and restoring the remaining services.
```

**11. Added: Update** (monitoring) · 2023-06-23 07:03 UTC

```diff
+ All services have recovered to normal operating ranges. We are monitoring further.
```

**12. Added: Update** (resolved) · 2023-06-23 08:07 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-23 04:58 UTC | Critical incident: Several Postman services and features are degraded or not accessible (this change) | outage |

All Postman changes: [timeline](https://rewindex.com/company/postman/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2a92383642bcc2 · Markdown: https://rewindex.com/change/i2a92383642bcc2.md · JSON: https://rewindex.com/api/v1/changes/i2a92383642bcc2 · Generated 2026-10-18T03:55:39.579Z