# Figma: Major incident: Service disruption

**Summary:** Figma reported a major partial availability disruption affecting APIs & Web Application, AWS Infrastructure, Real-time collaboration server, and REST API. The incident record started at 2024-07-22 13:58 UTC and was resolved at 2024-07-22 14:58 UTC (computed duration: 59 min); Figma reported actual availability issues from 13:38 to 13:48 UTC and said it had addressed the root cause. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-07-22 13:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/989j7cvwp1m6](https://stspg.io/989j7cvwp1m6)
- [Company: Figma](https://rewindex.com/company/figma.md)
- Versions: before (none: first archived) → after incident\_version:101/t8pdbxsjx00y@20c082f60fcd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-22 13:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-22 14:58 UTC
```

**6. Added: Affected components**

```diff
+ APIs & Web Application, AWS Infrastructure, Real-time collaboration server, REST API
```

**7. Added: Update** (monitoring) · 2024-07-22 13:58 UTC

```diff
+ Figma had a 10 minute partial availability issue on Monday July 22nd between 13:38 and 13:48 UTC. We have identified and addressed the root cause and we are actively monitoring.
```

**8. Added: Update** (monitoring) · 2024-07-22 14:02 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**9. Added: Update** (resolved) · 2024-07-22 14:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-22 13:58 UTC | Major incident: Service disruption (this change) | degradation |

All Figma changes: [timeline](https://rewindex.com/company/figma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2a1e0d33ff3c98 · Markdown: https://rewindex.com/change/i2a1e0d33ff3c98.md · JSON: https://rewindex.com/api/v1/changes/i2a1e0d33ff3c98 · Generated 2026-10-18T03:28:52.698Z