# Elastic Cloud: Major incident: Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU Regions

**Summary:** Elastic Cloud reported a major incident with elevated error rates for Anthropic Claude Haiku 4.5, OpenAI GPT-5.6, and Google Gemini 2.5 Flash on Elastic Inference Service in EU regions, citing 21:50–23:42 UTC. It was resolved; recorded start and resolution were both 2026-09-02 00:04 UTC (computed duration: 0 min). _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-02 00:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h2j4gjbzyj4l](https://stspg.io/h2j4gjbzyj4l)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/16zjhtxpmyq4@89021ac80003
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU Regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 00:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 00:04 UTC
```

**6. Added: Update** (resolved) · 2026-09-02 00:04 UTC

```diff
+ From 21:50 to 23:42 UTC, we encountered elevated error rates for Anthropic Claude Haiku 4.5, OpenAI GPT-5.6, and Google Gemini 2.5 Flash with the Elastic Inference Service in EU regions. This issue has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 00:04 UTC | Major incident: Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU Regions (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i29c57bc65b2aef · Markdown: https://rewindex.com/change/i29c57bc65b2aef.md · JSON: https://rewindex.com/api/v1/changes/i29c57bc65b2aef · Generated 2026-10-18T02:28:02.010Z