# Retell AI: Major incident: partial outage affecting incoming and ongoing call connections

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-06-24 16:31 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/8s9w522ksqf7](https://stspg.io/8s9w522ksqf7)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)
- Versions: before (none: first archived) → after incident\_version:682/by5mld4lvssl@9b8052bad614
- Change 1 of 1 for this incident

Incident page (full timeline): [partial outage affecting incoming and ongoing call connections](https://rewindex.com/company/retell-ai/incidents/by5mld4lvssl.md)
## What changed

**1. Added: Title**

```diff
+ partial outage affecting incoming and ongoing call connections
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-24 16:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-24 18:05 UTC
```

**6. Added: Affected components**

```diff
+ End to End Calling - Phone Call, Phone Call
```

**7. Added: Update** (monitoring) · 2026-06-24 16:31 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**8. Added: Update** (resolved) · 2026-06-24 18:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-24 16:31 UTC | Major incident: partial outage affecting incoming and ongoing call connections (this change) | major |

All Retell AI changes: [timeline](https://rewindex.com/company/retell-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i293e4f7f673805 · Markdown: https://rewindex.com/change/i293e4f7f673805.md · JSON: https://rewindex.com/api/v1/changes/i293e4f7f673805 · Generated 2026-10-20T00:01:12.055Z