# Front: Major incident: Delays in sending and receiving Gmail messages [gmail]

**Summary:** Front reported a major incident delaying Gmail message sending and receiving, initially in us-west-2 and later across multiple regions. It started at 2024-09-13 15:38 UTC and resolved at 2024-09-13 19:25 UTC, lasting 3 h 47 min. Front suspected Gmail rate limiting, drained the message backlog, and reported all channels back to normal. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-09-13 15:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w9s20h7ccd34](https://stspg.io/w9s20h7ccd34)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/gmc4cxs3vwcn@a4f69856b155
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delays in sending and receiving Gmail messages [gmail]
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-13 15:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-13 19:25 UTC
```

**6. Added: Affected components**

```diff
+ Gmail
```

**7. Added: Update** (investigating) · 2024-09-13 15:38 UTC

```diff
+ We're observing problems sending and receiving some messages on Gmail channels in the us-west-2 region. We're working on identifying the root cause.
```

**8. Added: Update** (investigating) · 2024-09-13 15:52 UTC

```diff
+ We are continuing to investigate this issue, which seems to be related to Gmail's rate limiting mechanisms. We're seeing some impact across multiple regions.
```

**9. Added: Update** (investigating) · 2024-09-13 16:35 UTC

```diff
+ We are continuing to see message delays, and are rescaling our internal queues globally to help mitigate the issue.
```

**10. Added: Update** (investigating) · 2024-09-13 16:57 UTC

```diff
+ We are beginning to see a gradual increase in successful deliveries. We are continuing to monitor the situation, as well as replaying deliveries that have been delayed by the original incident.
```

**11. Added: Update** (identified) · 2024-09-13 17:22 UTC

```diff
+ We are on the recovery path now and are focused on draining the backlog of delayed messages.
```

**12. Added: Update** (monitoring) · 2024-09-13 17:44 UTC

```diff
+ We are continuing to drain the backlog and will be doing so for the next couple hours.
```

**13. Added: Update** (monitoring) · 2024-09-13 18:38 UTC

```diff
+ Continuing to drain the backlog
```

**14. Added: Update** (monitoring) · 2024-09-13 19:19 UTC

```diff
+ Some channels are still experiencing delays as we import the backlog of messages received while Gmail was experiencing an outage
```

**15. Added: Update** (resolved) · 2024-09-13 19:25 UTC

```diff
+ All channels should be back to normal now.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-13 15:38 UTC | Major incident: Delays in sending and receiving Gmail messages \[gmail\] (this change) | degradation |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i28d5dbf61d8195 · Markdown: https://rewindex.com/change/i28d5dbf61d8195.md · JSON: https://rewindex.com/api/v1/changes/i28d5dbf61d8195 · Generated 2026-10-18T02:31:41.250Z