# Salesloft: Major incident: Groove Dialer: Calls failing for some customers

> Major incident: Groove Dialer: Calls failing for some customers. Detected 2026-10-27 by Rewindex: what changed on Salesloft’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i2897fa87314113
Last updated: 2026-10-27T13:43:20Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-27 13:33 UTC · Detected: 2026-10-27 13:43 UTC
- [Source: https://status.salesloft.com/incidents/01M5YS1SESKXZNHSB47PX0108Q](https://status.salesloft.com/incidents/01M5YS1SESKXZNHSB47PX0108Q)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)
- Versions: before (none: first archived) → after incident\_version:256/01M5YS1SESKXZNHSB47PX0108Q@691098b79415
- Change 1 of 4 for this incident

Incident page (full timeline): [Groove Dialer: Calls failing for some customers](https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q.md)
## What changed

**1. Added: Title**

```diff
+ Groove Dialer: Calls failing for some customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-27 13:33 UTC
```

**5. Added: Update** (investigating) · 2026-10-27 13:33 UTC

```diff
+ Some Groove customers are seeing errors when placing calls from the dialer. The full impact is not yet known. Our engineering team is actively investigating.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 13:33 UTC | Major incident: Groove Dialer: Calls failing for some customers (this change) | outage |
| 2026-10-27 14:23 UTC | [Incident updated: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/r8a01d3b1055b71.md) | Normal progress |
| 2026-10-27 16:03 UTC | [Incident updated: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/r9a302319cc611b.md) | Normal progress |
| 2026-10-27 17:23 UTC | [Incident updated: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/r36ceecbaba6dea.md) | Normal progress |

Next: [change](https://rewindex.com/change/r8a01d3b1055b71.md) · All Salesloft changes: [timeline](https://rewindex.com/company/salesloft/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Groove Dialer: Calls failing for some customers on Salesloft’s status page, changed 2026-10-27 13:33 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/i2897fa87314113
- Citation: Salesloft, “Major incident: Groove Dialer: Calls failing for some customers” (2026-10-27 13:33 UTC). Archived by Rewindex: https://rewindex.com/change/i2897fa87314113 (CC BY 4.0).
- Markdown link: `[Salesloft: Major incident: Groove Dialer: Calls failing for some customers (2026-10-27)](https://rewindex.com/change/i2897fa87314113)`


---
Canonical: https://rewindex.com/change/i2897fa87314113 · Markdown: https://rewindex.com/change/i2897fa87314113.md · JSON: https://rewindex.com/api/v1/changes/i2897fa87314113 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:36:01.212Z