# Rippling: Major incident: Rippling app not loading for customers

**Summary:** Rippling reported a major outage in which the Rippling App loaded intermittently or not at all for employees and customers. It started at 2026-09-18 16:18 UTC and was resolved at 2026-09-18 23:00 UTC, lasting 6 h 41 min. A fix was implemented at 17:21 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-18 16:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z8kfrl4nx9f8](https://stspg.io/z8kfrl4nx9f8)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/z4gzsqm6fh04@b62a31fa0896
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Rippling app not loading for customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-18 16:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-18 23:00 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2026-09-18 16:18 UTC

```diff
+ Rippling is loading intermittently/not at all for both employees and customers
```

**8. Added: Update** (investigating) · 2026-09-18 16:19 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-09-18 17:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-09-18 23:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-18 16:18 UTC | Major incident: Rippling app not loading for customers (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i287207a1c708e6 · Markdown: https://rewindex.com/change/i287207a1c708e6.md · JSON: https://rewindex.com/api/v1/changes/i287207a1c708e6 · Generated 2026-10-18T03:33:51.702Z