# FullStory: Major incident: Slow loading in Fullstory UI

**Summary:** FullStory reported a major degradation causing slow loading in the Fullstory Web Application, starting at 2025-06-05 15:47 UTC and lasting 24 min. The incident was resolved at 2025-06-05 16:11 UTC, with the application fully operational; no specific cause or fix was disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-06-05 15:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f4m25s030530](https://stspg.io/f4m25s030530)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)
- Versions: before (none: first archived) → after incident\_version:51/31h91pf0dw1h@571848b5f375
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Slow loading in Fullstory UI
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-05 15:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-05 16:11 UTC
```

**6. Added: Affected components**

```diff
+ Fullstory Web Application
```

**7. Added: Update** (investigating) · 2025-06-05 15:47 UTC

```diff
+ We are currently experiencing delays in loading in the Fullstory Web Application. The issue started around 10:25am ET. We are actively investigating the issue and will provide an update as soon as possible.
```

**8. Added: Update** (resolved) · 2025-06-05 16:11 UTC

```diff
+ We've identified and resolved the issue causing a performance impact to the Fullstory UI. The Fullstory Web Application is now fully operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-05 15:47 UTC | Major incident: Slow loading in Fullstory UI (this change) | degradation |

All FullStory changes: [timeline](https://rewindex.com/company/fullstory/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2867e66f137fc1 · Markdown: https://rewindex.com/change/i2867e66f137fc1.md · JSON: https://rewindex.com/api/v1/changes/i2867e66f137fc1 · Generated 2026-10-18T03:33:56.004Z