# Grammarly: Major incident: Users May Experience Login Issues Across Some Grammarly and Superhuman Products

**Summary:** Grammarly reported a major outage involving login issues across some Grammarly and Superhuman products and preventing some users from accessing Grammarly Editor documents. It lasted 2 h 33 min, from 2026-08-14 15:24 UTC to 2026-08-14 17:57 UTC; a fix was implemented and the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-14 15:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/735nrqcnhrc5](https://stspg.io/735nrqcnhrc5)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/lqpb17v4bcjn@29af6f70dedd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users May Experience Login Issues Across Some Grammarly and Superhuman Products
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-14 15:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-14 17:57 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly Editor, Grammarly for Mac, Grammarly for Windows, Grammarly's Browser Extension, Login, Snippets and Knowledge Share
```

**7. Added: Update** (investigating) · 2026-08-14 15:24 UTC

```diff
+ We’re currently working through a service disruption that is preventing some of our users from accessing their documents in the Grammarly Editor. We apologize for any inconvenience, and updates will be provided as they become available.
```

**8. Added: Update** (investigating) · 2026-08-14 16:16 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-08-14 17:07 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2026-08-14 17:10 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2026-08-14 17:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-14 15:24 UTC | Major incident: Users May Experience Login Issues Across Some Grammarly and Superhuman Products (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2864aa92fbe014 · Markdown: https://rewindex.com/change/i2864aa92fbe014.md · JSON: https://rewindex.com/api/v1/changes/i2864aa92fbe014 · Generated 2026-10-18T01:29:28.366Z