# E2B: Major incident: Elevated error rates when creating sandboxes from snapshots

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-15 16:53 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://status.e2b.dev/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X](https://status.e2b.dev/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X)
- [Company: E2B](https://rewindex.com/company/e2b.md)
- Versions: before (none: first archived) → after incident\_version:677/01M2JZSJDQC2YEP6VPMWNFGD5X@fca51e3cebbf
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated error rates when creating sandboxes from snapshots](https://rewindex.com/company/e2b/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X.md)
## What changed

**1. Added: Title**

```diff
+ Elevated error rates when creating sandboxes from snapshots
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-15 16:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-15 21:38 UTC
```

**6. Added: Update** (investigating) · 2026-09-15 16:53 UTC

```diff
+ Some teams are experiencing elevated error rates when creating sandboxes from snapshots.  Our team is investigating the root cause and will share updates as we learn more.
```

**7. Added: Update** (identified) · 2026-09-15 17:44 UTC

```diff
+ Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more.
```

**8. Added: Update** (identified) · 2026-09-15 20:06 UTC

```diff
+ We’ve confirmed the root cause and are working to deploy a fix.  We’ll share another update once the fix is in place and we’ve verified recovery.
```

**9. Added: Update** (monitoring) · 2026-09-15 21:01 UTC

```diff
+ We’ve deployed the fix, and sandbox creation from snapshots is operating normally.  We’re continuing to monitor to confirm stability.
```

**10. Added: Update** (resolved) · 2026-09-15 21:38 UTC

```diff
+ This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution.  We apologize again for the disruption.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-15 16:53 UTC | Major incident: Elevated error rates when creating sandboxes from snapshots (this change) | major |

All E2B changes: [timeline](https://rewindex.com/company/e2b/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i276d6683edace2 · Markdown: https://rewindex.com/change/i276d6683edace2.md · JSON: https://rewindex.com/api/v1/changes/i276d6683edace2 · Generated 2026-10-20T00:48:38.101Z