# Stitch: Major incident: User Interface Outage

**Summary:** Stitch reported a major outage of app.stitchdata.com that prevented users from logging in or using the interface, starting 2023-05-22 15:49 UTC and resolved at 2023-05-22 17:07 UTC (1 h 17 min). Stitch identified a networking change affecting front-end availability; service was restored by 16:32 UTC and remained stable during monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-05-22 15:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ntymfbfhtzcq](https://stspg.io/ntymfbfhtzcq)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/x5nh6f27phyw@692c2822edd1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ User Interface Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-05-22 15:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-05-22 17:07 UTC
```

**6. Added: Affected components**

```diff
+ app.stitchdata.com
```

**7. Added: Update** (investigating) · 2023-05-22 15:49 UTC

```diff
+ Our team is currently investigating an issue that is preventing users from logging into and / or using the user-interface. We will provide updates as they become available.
```

**8. Added: Update** (identified) · 2023-05-22 16:07 UTC

```diff
+ We've identified and are working to resolve a networking change that has affected the front-end availability.
```

**9. Added: Update** (monitoring) · 2023-05-22 16:32 UTC

```diff
+ The user interface availability has been restored and we are continuing to monitor for stability.
```

**10. Added: Update** (resolved) · 2023-05-22 17:07 UTC

```diff
+ The user-interface has remained available and stable throughout our monitoring period.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-05-22 15:49 UTC | Major incident: User Interface Outage (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i274f0b62369327 · Markdown: https://rewindex.com/change/i274f0b62369327.md · JSON: https://rewindex.com/api/v1/changes/i274f0b62369327 · Generated 2026-10-18T02:54:56.467Z