# Salesforce: Major incident: Tableau Service Disruption: Loada View, Publishto Tableau Cloud, Web Edit

**Summary:** Salesforce reported a major Tableau disruption affecting Loada View, Publishto Tableau Cloud, and Web Edit on 1 instance from 2026-10-13 13:20 UTC to 2026-10-13 18:10 UTC, lasting 4 h 50 min. The implemented mitigation restored stability; Salesforce confirmed customers should no longer see impact, with the cause still under investigation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-13 13:20 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.salesforce.com/incidents/20004484](https://status.salesforce.com/incidents/20004484)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004484@9109dacdc616
- Change 1 of 1 for this incident

Incident page (full timeline): [Tableau Service Disruption: Loada View, Publishto Tableau Cloud, Web Edit](https://rewindex.com/company/salesforce/incidents/20004484.md)
## What changed

**1. Added: Title**

```diff
+ Tableau Service Disruption: Loada View, Publishto Tableau Cloud, Web Edit
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-13 13:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-13 18:10 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Loada View, Publishto Tableau Cloud, Web Edit
```

**7. Added: Update** (resolved) · 2026-10-13 18:40 UTC

```diff
+ We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-13 13:20 UTC | Major incident: Tableau Service Disruption: Loada View, Publishto Tableau Cloud, Web Edit (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i26e2f714cdafdb · Markdown: https://rewindex.com/change/i26e2f714cdafdb.md · JSON: https://rewindex.com/api/v1/changes/i26e2f714cdafdb · Generated 2026-10-18T11:25:06.827Z