# Lovable: Major incident: Errors signing in and performing account actions

**Summary:** Lovable reported a major outage affecting some users’ sign-in, sign-up and account actions, including project creation/sharing, API key creation, workspace membership changes and SMS two-factor authentication setup; existing sessions and published projects were unaffected. It lasted 1 h 12 min, from 2026-09-15 16:45 UTC to 2026-09-15 17:57 UTC; Lovable resolved it and advised affected users to reload. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-15 16:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.lovable.dev/incidents/01M2JZB5PE7Z97RG0PCE7EZN88](https://status.lovable.dev/incidents/01M2JZB5PE7Z97RG0PCE7EZN88)
- [Company: Lovable](https://rewindex.com/company/lovable.md)
- Versions: before (none: first archived) → after incident\_version:27/01M2JZB5PE7Z97RG0PCE7EZN88@72057bb70f59
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors signing in and performing account actions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-15 16:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-15 17:57 UTC
```

**6. Added: Update** (investigating) · 2026-09-15 16:45 UTC

```diff
+ Some users are currently experiencing errors when signing in or signing up, and when performing account actions such as creating or sharing a project, creating API keys, changing workspace members, and setting up SMS two-factor authentication. Existing sessions and published projects are not affected. Our team is investigating.
```

**7. Added: Update** (resolved) · 2026-09-15 17:57 UTC

```diff
+ This issue has been resolved and sign-in, publishing, and other account actions are working normally again. If you were affected, reload the page to pick up the fix.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-15 16:45 UTC | Major incident: Errors signing in and performing account actions (this change) | outage |

All Lovable changes: [timeline](https://rewindex.com/company/lovable/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i26812e0158ad64 · Markdown: https://rewindex.com/change/i26812e0158ad64.md · JSON: https://rewindex.com/api/v1/changes/i26812e0158ad64 · Generated 2026-10-18T03:55:41.689Z