# Unbounce: Major incident: App.unbounce.com Currently Not Available

**Summary:** Unbounce reported a major outage of app.unbounce.com starting 2025-01-28 14:01 UTC, with visitors potentially seeing errors when accessing the app. A fix was implemented, and the app was reported up again at 14:30 UTC; the incident was resolved at 2025-01-28 15:10 UTC, with a recorded duration of 1 h 8 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-28 14:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mrx051hqn47q](https://stspg.io/mrx051hqn47q)
- [Company: Unbounce](https://rewindex.com/company/unbounce.md)
- Versions: before (none: first archived) → after incident\_version:265/yydn9vmms06f@ae98185e0b9e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ App.unbounce.com Currently Not Available
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-28 14:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-28 15:10 UTC
```

**6. Added: Affected components**

```diff
+ Web Application (app.unbounce.com)
```

**7. Added: Update** (investigating) · 2025-01-28 14:01 UTC

```diff
+ We are currently investigating an issue with app.unbounce.com where visitors may see an error message when trying to access the app. Our development team is actively working on resolving this issue. We will update this space when more information is available.
```

**8. Added: Update** (monitoring) · 2025-01-28 14:07 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2025-01-28 14:30 UTC

```diff
+ app.unbounce.com is up again, we'll continue monitoring the results for now.
```

**10. Added: Update** (resolved) · 2025-01-28 15:10 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-28 14:01 UTC | Major incident: App.unbounce.com Currently Not Available (this change) | outage |

All Unbounce changes: [timeline](https://rewindex.com/company/unbounce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i25d42072141584 · Markdown: https://rewindex.com/change/i25d42072141584.md · JSON: https://rewindex.com/api/v1/changes/i25d42072141584 · Generated 2026-10-18T02:55:39.187Z