# Doppler: Major incident: Secrets storage is unavailable

**Summary:** Doppler reported a major secrets-storage outage affecting API (api.doppler.com) and Dashboard (dashboard.doppler.com), starting 2021-04-28 03:15 UTC and lasting 11 min until resolution at 2021-04-28 03:26 UTC. Doppler said the incident involved a third-party vendor; a fix was implemented and all secrets access was restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-04-28 03:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vy2mwgvqjh8w](https://stspg.io/vy2mwgvqjh8w)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/n5nhkmz1yh8l@35614f6d2392
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Secrets storage is unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-04-28 03:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-04-28 03:26 UTC
```

**6. Added: Affected components**

```diff
+ API (api.doppler.com), Dashboard (dashboard.doppler.com)
```

**7. Added: Update** (investigating) · 2021-04-28 03:15 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2021-04-28 03:24 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2021-04-28 03:26 UTC

```diff
+ This incident with our third party vendor has been resolved. All secrets access has been restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-04-28 03:15 UTC | Major incident: Secrets storage is unavailable (this change) | outage |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i25b414944ec53b · Markdown: https://rewindex.com/change/i25b414944ec53b.md · JSON: https://rewindex.com/api/v1/changes/i25b414944ec53b · Generated 2026-10-18T03:55:45.090Z