# Figma: Major incident: Service disruption

**Summary:** Figma reported a major disruption affecting the Real-time collaboration server, with intermittent errors that could cause file access permission errors. It started at 2024-09-10 07:57 UTC and was resolved at 2024-09-10 11:24 UTC, lasting 3 h 26 min. Figma reported implementing a fix at 09-10 10:17 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-10 07:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6zgbj7gjcsl8](https://stspg.io/6zgbj7gjcsl8)
- [Company: Figma](https://rewindex.com/company/figma.md)
- Versions: before (none: first archived) → after incident\_version:101/70s0lrwdxw5m@8bf27eab555b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-10 07:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-10 11:24 UTC
```

**6. Added: Affected components**

```diff
+ Real-time collaboration server
```

**7. Added: Update** (monitoring) · 2024-09-10 07:57 UTC

```diff
+ We've received reports of issues related to file access permissions. We believe the issue should be fixed and are monitoring the make sure the issue is resolved.
```

**8. Added: Update** (investigating) · 2024-09-10 08:12 UTC

```diff
+ We are still seeing some intermittent error rates that could cause file access permission errors and are continuing to investigate.
```

**9. Added: Update** (monitoring) · 2024-09-10 10:17 UTC

```diff
+ We've implemented a fix and are monitoring results.
```

**10. Added: Update** (resolved) · 2024-09-10 11:24 UTC

```diff
+ This issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-10 07:57 UTC | Major incident: Service disruption (this change) | outage |

All Figma changes: [timeline](https://rewindex.com/company/figma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2571cc40710bc3 · Markdown: https://rewindex.com/change/i2571cc40710bc3.md · JSON: https://rewindex.com/api/v1/changes/i2571cc40710bc3 · Generated 2026-10-18T02:28:39.716Z