# Contentful: Major incident: Issues accessing spaces/environments in the Contentful web app

**Summary:** Contentful reported a major Web App incident affecting some customers’ access to spaces/environments from 2026-04-28 11:59 UTC to 2026-04-28 12:22 UTC, lasting 23 min. Contentful described the issue as transient and reported it resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-28 11:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/88k4bn9nqjq9](https://stspg.io/88k4bn9nqjq9)
- [Company: Contentful](https://rewindex.com/company/contentful.md)
- Versions: before (none: first archived) → after incident\_version:183/ywq5t8g0tpdk@65952c897751
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues accessing spaces/environments in the Contentful web app
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-28 11:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-28 12:22 UTC
```

**6. Added: Affected components**

```diff
+ Web App
```

**7. Added: Update** (investigating) · 2026-04-28 11:59 UTC

```diff
+ Some customers are reporting issues accessing their spaces/environments in the Contentful web app. We are investigating the issue.
```

**8. Added: Update** (monitoring) · 2026-04-28 12:05 UTC

```diff
+ This was a transient issue and has resolved. We continue to monitor the situation.
```

**9. Added: Update** (resolved) · 2026-04-28 12:22 UTC

```diff
+ The issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-28 11:59 UTC | Major incident: Issues accessing spaces/environments in the Contentful web app (this change) | outage |

All Contentful changes: [timeline](https://rewindex.com/company/contentful/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i256da3bc9df800 · Markdown: https://rewindex.com/change/i256da3bc9df800.md · JSON: https://rewindex.com/api/v1/changes/i256da3bc9df800 · Generated 2026-10-18T00:37:01.980Z