# Aiven: Major incident: Aiven Console and API are down

**Summary:** Aiven reported a major outage starting 2026-09-22 00:55 UTC, resolved at 2026-09-22 08:05 UTC (7 h 10 min). A certificate problem caused sign-in failures and service-operation errors across the Console, API, CLI, Terraform provider and API-based integrations. A corrected certificate was deployed across all API nodes by 02:05 UTC, with no further errors observed during monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-22 00:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.aiven.io/incidents/01M339QT1T1ADNG71E2V5XHZ69](https://status.aiven.io/incidents/01M339QT1T1ADNG71E2V5XHZ69)
- [Company: Aiven](https://rewindex.com/company/aiven.md)
- Versions: before (none: first archived) → after incident\_version:133/01M339QT1T1ADNG71E2V5XHZ69@50d0cb3c9090
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Aiven Console and API are down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-22 00:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-22 08:05 UTC
```

**6. Added: Update** (investigating) · 2026-09-22 00:55 UTC

```diff
+ We are aware of an issue affecting the Aiven API. The Aiven Console, the Aiven CLI, the Terraform provider and any custom scripts or integrations all run through this same API, so customers may see errors across any of them. You may experience being unable to load or sign in to the Console, and failures when creating, modifying or querying services. Our engineering team is investigating and work to restore service is underway. We will provide a further update within 30 minutes, or sooner if there is news to share. We apologise for the disruption.
```

**7. Added: Update** (identified) · 2026-09-22 02:28 UTC

```diff
+ We have identified the cause of this issue and a fix is now being rolled out across our API nodes in stages. The Aiven Console and API are already working again for some customers. Until the rollout completes you may still see intermittent sign-in failures, or errors when creating, modifying or querying services via the Console, CLI, Terraform provider or direct API calls. Retrying will often succeed. We will confirm here once the rollout is complete. Thank you for your patience.
```

**8. Added: Update** (identified) · 2026-09-22 03:36 UTC

```diff
+ The rollout of the fix is still progressing across our API nodes. Most customers should now find the Aiven Console, API, CLI and Terraform provider working normally, and we expect any remaining errors to clear as the rollout completes. We will confirm here once it is complete. Thank you for your patience.
```

**9. Added: Update** (monitoring) · 2026-09-22 05:54 UTC

```diff
+ This incident is now resolved. Between approximately 00:10 and 02:05 UTC on 22 September, an issue affecting our public API endpoints caused sign-in failures and errors for customers using the Aiven Console, the Aiven API, the CLI, the Terraform provider and other API-based integrations. The issue was corrected and we have seen no further errors during our monitoring period. We are following up with additional changes to prevent this from recurring. We apologise for the disruption. If you are still seeing problems, please contact Aiven support.
```

**10. Added: Update** (resolved) · 2026-09-22 08:05 UTC

```diff
+ This incident is now resolved. Earlier today a certificate problem affecting our public API endpoints caused sign-in failures and errors for customers using the Aiven Console, the Aiven API, the CLI, the Terraform provider and other API-based integrations. A corrected certificate has been in place across all API nodes since 02:05 UTC, and we have seen no further errors during our monitoring period. We are following up with a permanent fix to prevent this from recurring. We apologize for the disruption. If you are still seeing problems, please contact Aiven support at support@aiven.io: mailto:support@aiven.io
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-22 00:55 UTC | Major incident: Aiven Console and API are down (this change) | outage |

All Aiven changes: [timeline](https://rewindex.com/company/aiven/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i253c970eefbd07 · Markdown: https://rewindex.com/change/i253c970eefbd07.md · JSON: https://rewindex.com/api/v1/changes/i253c970eefbd07 · Generated 2026-10-18T01:29:29.118Z