# Statsig: Major incident: Initialized endpoints have elevated error rates for 3 regions

**Summary:** Statsig reported a major incident with elevated initialization endpoint errors affecting client SDK initialization; impact was isolated to a single customer. It started at 2025-05-06 17:45 UTC and was resolved at 2025-05-06 18:02 UTC, lasting 17 min. The team reverted the change that caused the errors and gated off the rollout. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-06 17:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/sh9d0584bvp0](https://stspg.io/sh9d0584bvp0)
- [Company: Statsig](https://rewindex.com/company/statsig.md)
- Versions: before (none: first archived) → after incident\_version:208/5fmwqxvznlm2@0c995c2a83e4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Initialized endpoints have elevated error rates for 3 regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-06 17:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-06 18:02 UTC
```

**6. Added: Affected components**

```diff
+ Asia Southeast 1, Config Delivery API - Asia Southeast 1, Config Delivery API - Europe West 1, Config Delivery API - US East 1, Config Delivery API - US East 5, Config Delivery API - US West 1, Europe West 1, US East 1, US East 5, US West 1
```

**7. Added: Update** (investigating) · 2025-05-06 17:45 UTC

```diff
+ We were notified by alerts and the team has reverted the change that caused elevated errors from 10.45, which would have affected initializing client SDKs in some locations. [Update]: Issue was root caused and resolved at 11:02 AM PST. Rollout was gated off and impact was isolated to a single customer. Mitigated: 05/06/2025 11:02:00 GMT-0700 (Pacific Daylight Time)
```

**8. Added: Update** (resolved) · 2025-05-06 18:02 UTC

```diff
+ Resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-06 17:45 UTC | Major incident: Initialized endpoints have elevated error rates for 3 regions (this change) | outage |

All Statsig changes: [timeline](https://rewindex.com/company/statsig/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i252c17c3db6bb9 · Markdown: https://rewindex.com/change/i252c17c3db6bb9.md · JSON: https://rewindex.com/api/v1/changes/i252c17c3db6bb9 · Generated 2026-10-18T02:54:48.881Z