# Hootsuite: Major incident: Dashboard Navigation Issues

**Summary:** Hootsuite reported a major incident affecting the Web Application’s Global Navigation Menu, making it difficult to navigate between platform areas. It started at 2026-07-27 20:44 UTC and was resolved at 2026-07-27 21:09 UTC, lasting 25 min; Hootsuite confirmed navigation was restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 20:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rxdwd1y6ybtr](https://stspg.io/rxdwd1y6ybtr)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)
- Versions: before (none: first archived) → after incident\_version:245/7k1j8fdgsxrg@045df524e1ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard Navigation Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 20:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 21:09 UTC
```

**6. Added: Affected components**

```diff
+ Hootsuite Web Application
```

**7. Added: Update** (investigating) · 2026-07-27 20:44 UTC

```diff
+ Hey there. We are experiencing issues with the Global Navigation Menu. You may have trouble navigating to different areas of the platform. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.  Please subscribe to receive status updates.
```

**8. Added: Update** (resolved) · 2026-07-27 21:09 UTC

```diff
+ We are able to confirm that the issues affecting the Global Navigation Menu have now been resolved. Users can now successfully navigate to different areas of the platform through the navigation menu. If you continue to experience issues, please reach out to our support team.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 20:44 UTC | Major incident: Dashboard Navigation Issues (this change) | outage |

All Hootsuite changes: [timeline](https://rewindex.com/company/hootsuite/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i251ff1338ba056 · Markdown: https://rewindex.com/change/i251ff1338ba056.md · JSON: https://rewindex.com/api/v1/changes/i251ff1338ba056 · Generated 2026-10-18T00:39:12.721Z