# Socket: Major incident: GitHub app reports are stuck not starting

**Summary:** Socket reported a major outage affecting some GitHub app reports not starting, from 2026-03-06 16:15 UTC to 2026-03-07 07:04 UTC, lasting 14 h 48 min. Socket suspected an upstream GitHub webhook problem and advised closing and reopening PRs with stuck checks to trigger another webhook; the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-06 16:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yrxn3jxmhrjc](https://stspg.io/yrxn3jxmhrjc)
- [Company: Socket](https://rewindex.com/company/socket.md)
- Versions: before (none: first archived) → after incident\_version:319/n6hmlyh6b8f9@4dbc5964a2b5
- Change 1 of 1 for this incident

Incident page (full timeline): [GitHub app reports are stuck not starting](https://rewindex.com/company/socket/incidents/n6hmlyh6b8f9.md)
## What changed

**1. Added: Title**

```diff
+ GitHub app reports are stuck not starting
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-06 16:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-07 07:04 UTC
```

**6. Added: Affected components**

```diff
+ Integrations - Socket for GitHub, Socket for GitHub
```

**7. Added: Update** (investigating) · 2026-03-06 16:15 UTC

```diff
+ We are investigating an issue with some GitHub app reports not starting.
```

**8. Added: Update** (investigating) · 2026-03-06 17:50 UTC

```diff
+ GitHub is having a Webhooks incident which may be impacting webhook deliveries to Socket. We are working to confirm this.
```

**9. Added: Update** (investigating) · 2026-03-06 20:53 UTC

```diff
+ We have investigated further and still believe this to be a problem with GitHub upstream. We are working on implementing mitigations. If a PR has a stuck check run, please try closing and reopening the PR. This will cause GitHub to send another webhook, which should be delivered.
```

**10. Added: Update** (resolved) · 2026-03-07 07:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-06 16:15 UTC | Major incident: GitHub app reports are stuck not starting (this change) | outage |

All Socket changes: [timeline](https://rewindex.com/company/socket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2494c25ee66c82 · Markdown: https://rewindex.com/change/i2494c25ee66c82.md · JSON: https://rewindex.com/api/v1/changes/i2494c25ee66c82 · Generated 2026-10-19T03:01:12.081Z