# Red Hat (incl. Quay.io): Major incident: Red Hat Connect Major Outage - Investigating

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-25 05:01 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/knbx6dxc8dtr](https://stspg.io/knbx6dxc8dtr)
- [Company: Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md)
- Versions: before (none: first archived) → after incident\_version:753/ytb6wht11437@34660f6c4263
- Change 1 of 1 for this incident

Incident page (full timeline): [Red Hat Connect Major Outage - Investigating](https://rewindex.com/company/red-hat/incidents/ytb6wht11437.md)
## What changed

**1. Added: Title**

```diff
+ Red Hat Connect Major Outage - Investigating
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-09-25 05:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-25 05:22 UTC
```

**6. Added: Affected components**

```diff
+ connect.redhat.com - Partner Acceleration Desk, connect.redhat.com - Partner Account Management, connect.redhat.com - Partner Container Certification Workflow, connect.redhat.com - Partner Portal, connect.redhat.com - Partner Program Content, connect.redhat.com - Partner Relationship Management, connect.redhat.com - Partner Subscriptions, Partner Acceleration Desk, Partner Account Management, Partner Container Certification Workflow, Partner Portal, Partner Subscriptions
```

**7. Added: Update** (identified) · 2026-09-25 05:01 UTC

```diff
+ We are currently experiencing an outage affecting the Red Hat Partner Connect. Our teams are actively investigating the issue and working to restore full functionality as soon as possible. We apologize for any inconvenience and appreciate your patience. Updates will be provided as more information becomes available.
```

**8. Added: Update** (investigating) · 2026-09-25 05:02 UTC

```diff
+ We are currently investigating this issue.
```

**9. Added: Update** (resolved) · 2026-09-25 05:22 UTC

```diff
+ Issue has resolved Hydra has updated the certificates which caused our outage in the partner portal. we have updated the certificates configs in our application in alignment to it.
```

**10. Added: Update** (postmortem) · 2026-09-25 05:25 UTC

```diff
+ Executive Summary A certificate update by the backend team triggered automated system alerts this morning. The Partner Certification Team investigated the alerts and identified the undocumented certificate rotation as the root cause of the incident. Detection & Investigation: The Partner Certification Team detected the issue via automated alerts. The team immediately initiated debugging procedures and successfully isolated the certificate update as the underlying cause. Recommended Action Items: Implement a mandatory communication protocol and sign-off process between the platform team and the Partner Certification Team for all future certificate rotations. Review monitoring systems to ensure certificate mismatches trigger immediate alerts during deployment windows, rather than the following morning.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-25 05:01 UTC | Major incident: Red Hat Connect Major Outage - Investigating (this change) | major |

All Red Hat (incl. Quay.io) changes: [timeline](https://rewindex.com/company/red-hat/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i247e9f38c78bc8 · Markdown: https://rewindex.com/change/i247e9f38c78bc8.md · JSON: https://rewindex.com/api/v1/changes/i247e9f38c78bc8 · Generated 2026-10-19T23:33:54.172Z