# Bitbucket: Major incident: Unable to invite new users due to missing recaptcha token

**Summary:** Bitbucket reported a major incident preventing some Cloud customers from inviting new users through admin.atlassian.com due to a missing recaptcha token. It started at 2024-11-04 09:37 UTC and was resolved at 2024-11-04 12:02 UTC, lasting 2 h 24 min. The vendor made environment changes to mitigate the issue and confirmed normal service. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-11-04 09:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jhv8k11w9b3m](https://stspg.io/jhv8k11w9b3m)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/17t7xvw846ms@47d945de22e1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to invite new users due to missing recaptcha token
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-11-04 09:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-11-04 12:02 UTC
```

**6. Added: Affected components**

```diff
+ Authentication and user management
```

**7. Added: Update** (investigating) · 2024-11-04 09:37 UTC

```diff
+ We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
```

**8. Added: Update** (identified) · 2024-11-04 11:49 UTC

```diff
+ We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
```

**9. Added: Update** (resolved) · 2024-11-04 12:02 UTC

```diff
+ Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-11-04 09:37 UTC | Major incident: Unable to invite new users due to missing recaptcha token (this change) | outage |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2473a813cff696 · Markdown: https://rewindex.com/change/i2473a813cff696.md · JSON: https://rewindex.com/api/v1/changes/i2473a813cff696 · Generated 2026-10-18T02:29:25.696Z