# Opsgenie: Major incident: IOS based Alert Notifications delivered as non-critical

**Summary:** Some iOS alert notifications were delivered as non-critical, affecting EU and US mobile notification delivery with major impact. The incident started at 2023-12-13 13:18 UTC and was resolved at 2023-12-13 14:37 UTC, lasting 1 h 19 min; Opsgenie reported implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-12-13 13:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z4j9hw29p6j6](https://stspg.io/z4j9hw29p6j6)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)
- Versions: before (none: first archived) → after incident\_version:284/sqcj4ky85k0j@48c18dfa6977
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ IOS based Alert Notifications delivered as non-critical
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-12-13 13:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-12-13 14:37 UTC
```

**6. Added: Affected components**

```diff
+ EU - Mobile Notification Delivery, Mobile Notification Delivery, US - Mobile Notification Delivery
```

**7. Added: Update** (investigating) · 2023-12-13 13:18 UTC

```diff
+ As of 12.12.2023 14:46 UTC, we have observed that some alert notifications are not being delivered to IOS-based devices as critical. We are currently investigating the issue.
```

**8. Added: Update** (identified) · 2023-12-13 13:18 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2023-12-13 14:26 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2023-12-13 14:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-12-13 13:18 UTC | Major incident: IOS based Alert Notifications delivered as non-critical (this change) | degradation |

All Opsgenie changes: [timeline](https://rewindex.com/company/opsgenie/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i23d2c040df1879 · Markdown: https://rewindex.com/change/i23d2c040df1879.md · JSON: https://rewindex.com/api/v1/changes/i23d2c040df1879 · Generated 2026-10-18T02:31:26.787Z