# Sprout Social: Major incident: Cloudflare Issue

**Summary:** A major outage affected Sprout Social Web Application access for some customers due to Cloudflare issues. The incident started at 2025-11-18 13:31 UTC, though the vendor reported difficulties beginning around 2025-11-18 11:48 UTC; its recorded duration was 3 h 37 min. A fix was applied by 15:08 UTC, and resolution was confirmed at 17:09 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 13:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/l96xf2wtfl32](https://stspg.io/l96xf2wtfl32)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/qzlkk88fbvt6@18620e62a06c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Cloudflare Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 13:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 17:09 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (investigating) · 2025-11-18 13:31 UTC

```diff
+ Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. These difficulties began around Nov 18, 2025 - 11:48 UTC We are watching the situation closely and appreciate your patience while this is happening. You can subscribe to receive updates on any changes.
```

**8. Added: Update** (monitoring) · 2025-11-18 15:08 UTC

```diff
+ The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable.
```

**9. Added: Update** (resolved) · 2025-11-18 17:09 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 13:31 UTC | Major incident: Cloudflare Issue (this change) | outage |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2338ebe517232e · Markdown: https://rewindex.com/change/i2338ebe517232e.md · JSON: https://rewindex.com/api/v1/changes/i2338ebe517232e · Generated 2026-10-18T00:38:38.051Z