# Close: Major incident: Delayed Webhook events

**Summary:** Close reported a major API degradation delaying webhook events from 2023-03-01 13:24 UTC to 2023-03-01 15:39 UTC, lasting 2 h 15 min. A fix was implemented by 14:13 UTC, and the event backlog was fully processed by resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-03-01 13:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fcdfsvx930gs](https://stspg.io/fcdfsvx930gs)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before (none: first archived) → after incident\_version:128/g3sm3djkwx12@63469dadd30b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed Webhook events
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-03-01 13:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-03-01 15:39 UTC
```

**6. Added: Affected components**

```diff
+ API
```

**7. Added: Update** (investigating) · 2023-03-01 13:24 UTC

```diff
+ Webhook events are being delayed. We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2023-03-01 14:13 UTC

```diff
+ The issue has been identified, and a fix has been implemented. The event backlog is being processed.
```

**9. Added: Update** (resolved) · 2023-03-01 15:39 UTC

```diff
+ The event backlog has been processed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-03-01 13:24 UTC | Major incident: Delayed Webhook events (this change) | degradation |

All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2325b456e3d886 · Markdown: https://rewindex.com/change/i2325b456e3d886.md · JSON: https://rewindex.com/api/v1/changes/i2325b456e3d886 · Generated 2026-10-18T03:55:53.021Z