# Canva: Critical incident: Some users might not be able to access Canva

**Summary:** Some users might not have been able to access Canva during a critical-impact outage starting 2025-10-14 14:43 UTC and lasting 46 min. Canva implemented a fix by 2025-10-14 15:21 UTC and marked the incident resolved at 2025-10-14 15:30 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-14 14:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gb42lmft46cj](https://stspg.io/gb42lmft46cj)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/g5wsx7smmhh4@5f804718b7b0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users might not be able to access Canva
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-14 14:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-14 15:30 UTC
```

**6. Added: Update** (investigating) · 2025-10-14 14:43 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (monitoring) · 2025-10-14 15:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**8. Added: Update** (resolved) · 2025-10-14 15:30 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-14 14:43 UTC | Critical incident: Some users might not be able to access Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i22f39c756d24c4 · Markdown: https://rewindex.com/change/i22f39c756d24c4.md · JSON: https://rewindex.com/api/v1/changes/i22f39c756d24c4 · Generated 2026-10-18T03:55:44.997Z