# Grammarly: Major incident: Issues with writing suggestions and generative AI

**Summary:** Grammarly reported a major outage affecting some writing suggestions and generative AI features across Grammarly for Mac, Grammarly for Windows, and Grammarly's Browser Extension. It started at 2025-02-19 17:17 UTC and resolved at 2025-02-19 18:55 UTC, lasting 1 h 37 min. A fix was implemented at 18:34 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-02-19 17:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/36w605x6brn0](https://stspg.io/36w605x6brn0)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/pbqmv4gn6knq@cc9bfbc1899c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with writing suggestions and generative AI
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-19 17:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-19 18:55 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly for Mac, Grammarly for Windows, Grammarly's Browser Extension, Writing Suggestions
```

**7. Added: Update** (investigating) · 2025-02-19 17:17 UTC

```diff
+ Some of our writing suggestions and generative AI features may not be available. We’re working to identify the cause and will provide an update as soon as we can.
```

**8. Added: Update** (identified) · 2025-02-19 17:28 UTC

```diff
+ The issue has been identified, and our engineers are working on a fix.
```

**9. Added: Update** (identified) · 2025-02-19 17:55 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (monitoring) · 2025-02-19 18:34 UTC

```diff
+ A fix has been implemented. Our team is monitoring the results, and we will provide an update shortly.
```

**11. Added: Update** (resolved) · 2025-02-19 18:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-19 17:17 UTC | Major incident: Issues with writing suggestions and generative AI (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i22c958b7a2a7a8 · Markdown: https://rewindex.com/change/i22c958b7a2a7a8.md · JSON: https://rewindex.com/api/v1/changes/i22c958b7a2a7a8 · Generated 2026-10-18T02:55:41.659Z