# Jira: Critical incident: Disrupted Rovo availability for Automation rules

**Summary:** A critical disruption affected Jira and Confluence automation rules invoking Rovo agents, causing some automations not to complete as expected. The incident started at 2026-04-14 12:12 UTC and was resolved at 2026-04-14 16:11 UTC, lasting 3 h 58 min; the vendor confirmed normal service but provided no specific cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-14 12:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m6lh2fg2dg38](https://stspg.io/m6lh2fg2dg38)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/brrnrqg73r0s@9a0e3bd75c74
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Disrupted Rovo availability for Automation rules
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-14 12:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-14 16:11 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
```

**7. Added: Update** (investigating) · 2026-04-14 12:12 UTC

```diff
+ We are actively investigating reports of a partial service disruption affecting Rovo, specifically for customers using automation rules that invoke Rovo agents. Some customers may find that these automations are not completing as expected. We'll share updates here as more information becomes available.
```

**8. Added: Update** (investigating) · 2026-04-14 12:25 UTC

```diff
+ We have identified that this incident also affects automation rules in Confluence that use Rovo agents. We are investigating and will provide updates as we learn more.
```

**9. Added: Update** (identified) · 2026-04-14 14:11 UTC

```diff
+ We have identified the issue, and our teams are working to resolve it and restore normal operations as quickly as possible. We will provide further updates as they become available.
```

**10. Added: Update** (monitoring) · 2026-04-14 15:46 UTC

```diff
+ The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.
```

**11. Added: Update** (resolved) · 2026-04-14 16:11 UTC

```diff
+ On April 14, 2026, affected users may have experienced some service disruption with automation rules that use Rovo agents. The issue has now been resolved, and the service is operating normally for all affected customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-14 12:12 UTC | Critical incident: Disrupted Rovo availability for Automation rules (this change) | outage |

All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i226019aeed563f · Markdown: https://rewindex.com/change/i226019aeed563f.md · JSON: https://rewindex.com/api/v1/changes/i226019aeed563f · Generated 2026-10-18T02:54:48.588Z