# LiveKit: Major incident: Partial data outage on LiveKit Cloud Dashboard

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-05-26 19:53 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/3gmwtq5l9m0k](https://stspg.io/3gmwtq5l9m0k)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)
- Versions: before (none: first archived) → after incident\_version:666/2ppb088f7fcd@79a17bd1d798
- Change 1 of 1 for this incident

Incident page (full timeline): [Partial data outage on LiveKit Cloud Dashboard](https://rewindex.com/company/livekit/incidents/2ppb088f7fcd.md)
## What changed

**1. Added: Title**

```diff
+ Partial data outage on LiveKit Cloud Dashboard
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-26 19:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-26 21:32 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Dashboard (cloud.livekit.io)
```

**7. Added: Update** (investigating) · 2026-05-26 19:22 UTC

```diff
+ We are investigating reports of Agent Observability not accessible for some sessions.
```

**8. Added: Update** (identified) · 2026-05-26 19:53 UTC

```diff
+ We have identified an issue causing partial data unavailability in LiveKit Cloud Dashboard: - For some users, Agent Observability is temporarily unavailable for some sessions. - Some sessions in the 24-hour filter are showing as Active even though they have ended. A fix has been identified and we are backfilling the missing data.
```

**9. Added: Update** (monitoring) · 2026-05-26 20:13 UTC

```diff
+ A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.
```

**10. Added: Update** (resolved) · 2026-05-26 21:32 UTC

```diff
+ All missing data has now been backfilled and the incident is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-26 19:53 UTC | Major incident: Partial data outage on LiveKit Cloud Dashboard (this change) | major |

All LiveKit changes: [timeline](https://rewindex.com/company/livekit/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2255ed7b3af36b · Markdown: https://rewindex.com/change/i2255ed7b3af36b.md · JSON: https://rewindex.com/api/v1/changes/i2255ed7b3af36b · Generated 2026-10-19T23:13:22.626Z