# Cursor: Critical incident: Investigating service degradation

**Summary:** Cursor reported a critical service degradation affecting All Grok Models, Automations, Cloud Agents, Grok Bot and Review Agents; IDE was also listed as an affected component. It lasted 3 h 26 min, from 2026-09-03 13:41 UTC to 2026-09-03 17:07 UTC. Cursor reported identifying the cause and working on mitigation, but disclosed no cause or fix details. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-03 13:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/my6v5jj14wyg](https://stspg.io/my6v5jj14wyg)
- [Company: Cursor](https://rewindex.com/company/cursor.md)
- Versions: before (none: first archived) → after incident\_version:11/dj4cgfmwgm65@d65df634588a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating service degradation
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 13:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 17:07 UTC
```

**6. Added: Affected components**

```diff
+ Automations, Cloud Agents, Grok Bot, IDE, Review Agents
```

**7. Added: Update** (investigating) · 2026-09-03 13:41 UTC

```diff
+ We are investigating a service degradation affecting All Grok Models, Automations, Cloud Agents, Grok Bot and Review Agents
```

**8. Added: Update** (identified) · 2026-09-03 15:33 UTC

```diff
+ We have identified the cause and are actively working on a mitigation.
```

**9. Added: Update** (resolved) · 2026-09-03 17:07 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 13:41 UTC | Critical incident: Investigating service degradation (this change) | degradation |

All Cursor changes: [timeline](https://rewindex.com/company/cursor/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i21fbfbad143bcd · Markdown: https://rewindex.com/change/i21fbfbad143bcd.md · JSON: https://rewindex.com/api/v1/changes/i21fbfbad143bcd · Generated 2026-10-18T01:29:50.407Z